How to Calculate Shipping?
|We understand that shipping is an extra cost for online shoppers. By continuing purchasing our product, you agree that you are willing to pay shipping cost based on your shipping address and weight of product(s).
There are several of different price for shipping cost that you need to bear in mind and that price might be change based on the quantity of the product(s). Malaysian peninsula will be charged for RM 6 for the first 500gram and for Sabah and Sarawak will be charged at RM41 at first 500gram. Subsequent weight will be charged around RM 1 and RM 2 for purchasing total more than 5 products.
We offer a variety of shipping methods to suit your needs. However, enigmagrooming.com reserves the right to change the shipment method according to the delivery location and weight of the goods.
Please make sure that you did check your parcel and make sure that the parcel is not spoilt or broken before you sign received. We will not bear any responsibility once you have sign received. There will be always a risk in online shopping, this is due to this parcel are not sent directly to you by our hand. Really hope to get your understanding.
In case of the despatch not allowed you to check before sign, please make sure that the outer look of the parcel in good condition, if not, then request to check the parcel at their branch.
Once parcel sign received, if you found out any loss or damages, please remember to contact the courier service branch on that day itself, and you have to go the branch to lodge a lost report. Do bring together with all the packing boxes and the spoilt item together. And please make sure you did email a copy of the report to us so that we can help you to follow up with them.
1) Pos Malaysia Service Hotline 1300-300-300
3) Skynet Zone
4) Ninja Van